Customer Service and Return Policy

Customer Service & Return Policy

Thank you for shopping at City Ladder Co. 

We hope that you will be satisfied with your purchase.  If for some reason you are not satisfied with your purchase, you may return it in accordance with the following guidelines:

1) Please call us for return merchandise authorization number. 

2) All returns are subject to a 15% restocking charge. Return freight charges will be charged for all returns other then damaged goods. By accepting the goods you agree pay for them in full. 

3) We do not accept any damaged goods. Please inspect them at the time of pickup or delivery.

All Werner products meet OSHA and ANSI safety specifications for their category.